Stephen Resume
Contact Information
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Stephen Gries
(720) 254-5372
Description
Project Manager, Business Analyst, and Marine Veteran with 20+ years of experience focused on implementing and optimizing telecommunication and information systems. Known for strategic planning and team development expertise with strong technical ability.
▪ Project/Program Management ▪ Strategic Planning
▪ Operation Management
▪ Telecomm
KEY COMPETENCIES
▪ Requirements Gathering ▪ Quality Assurance
▪ Communication Plans
▪ System Integration
EXPERIENCE COMCAST CABLE CORPORATION, Houston, TX
Senior Analyst – IS Implementation (2011 – 2024) Senior IT Project Analyst (2009 – 2011)
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▪ Standardized bulk codes and campaigns across the West Region. Earned recognition from Senior VPs for outstanding for effort.
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▪ Worked across business including Video, HSI, VoIP, and Telephony building campaigns, codes (service and package), campaign eligibility rules and SVP.
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▪ Collaborated with Marketing to understand business needs and help implement solutions to achieve business goals.
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▪ Worked with team members to create and launch new tools and enhance existing tools.
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▪ Partnered with senior management, functional managers, and project managers to plan business and technology initiatives and budgets.
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▪ Established and managed costs, schedules, and performance of large, complex projects.
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▪ Reviewed and determined root causes to fix complex billing issues.
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▪ Chosen for multiple Tiger Teams to help to innovate and improve software to optimize performance.
DIRECTV INC., Englewood, CO November 2005 – June 2009 Field Performance Manager
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▪ Ensured that third-party customer installation and maintenance organizations of Home Service Providers (HSPs) were up to code with company guidelines, and that DIRECTV metrics, performance standards, company policies, and procedures were adhered to.
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▪ Advised on how to improve markets and meet DIRECTV's established goals.
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▪ Ensured that assigned vendors (HSP’s) were at minimum reaching DIRECTV operational goals
within assigned regions, responded to customer quality issues, and worked to make sure that customer satisfaction standards were above 85% satisfaction.
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▪ Served as project manager for system conversion of new operating system, acting as a SME on the launch of the Siebel application.
US MARINE CORPS, Englewood/Aurora, CO; Wilkes Barre, PA Corporal (1997)
Lance Corporal (1994 – 1997)
Private First Class (1992 – 1994)
Served in Wilkes Barre PA, Detachment A, Marine Wing Support Squadron 472 (MWSS-472), Marine Wing Support Group 47, 4th MAW Aurora CO, Battery Q, 5th Battalion, 14th Marines.
▪ Worked in dispatch office and a motor transport unit. ▪ Assisted with NATO training in Norway.
Skills
HTML, CSG, ICOMS, WinRunner, TestDirector, Siebel, Microsoft Project, MS Office Suite, Microsoft Access, SharePoint, OneNote,
Education
ARAPAHOE COMMUNITY COLLEGE, Littleton, CO Project Management Certification, 2009 Undergraduate coursework in Business, 2005 – 2009
COLORADO CHRISTIAN UNIVERSITY, Lakewood, CO Classwork for Bachelor of Arts in Business, 1989 – 1991