Contact Information

  • Diego Zavarce
    (786) 812-2243






Memphis Record Pressing, Memphis, TN
IT Support Specialist Mar 2023 - Present
• Install, configure, and troubleshoot hardware and software for employees, ensuring optimal system performance.
Provision and maintain company-wide IT infrastructure.
• Maintain meticulous records of network configurations, device specifications, and issue resolutions to enable efficient
troubleshooting. Streamline IT operations.
• Deliver first line and advanced phone/email support, resolving a broad spectrum of user issues while achieving an
impressive 85% first-call resolution rate. Provide exceptional user support.
• Contribute to the knowledge base by documenting solutions and procedures, leading to a 15% decline in recurring
support tickets. Drive knowledge sharing.
• Configure user emails and set up essential peripherals to ensure new employees have a smooth technological
transition. Facilitate seamless onboarding.
• Implemented a barcode/RFID inventory tracking system.

Flex LTD, Memphis, TN
Computer Repair Technician Oct 2018 – Aug 2019
• Identify root causes of computer hardware problems (motherboards, RAM, hard drives, power supplies, etc.) using
diagnostic tools and systematic analysis. Diagnose and troubleshoot hardware malfunctions.
• Address operating system errors, software conflicts, malware infections, performance bottlenecks using
troubleshooting techniques and software tools. Resolve software issues.
• Set up new computer systems, install operating systems, drivers, applications, and security software. Install and
configure hardware and software.
• Implement regular cleaning procedures, system optimization, and software updates to ensure computers run smoothly
and minimize future problems. Perform preventative maintenance.
• Recover lost files and implement data backup procedures to protect critical information. Data recovery and backup.
• Track repair history, inventory, and client information for future reference. Maintain clear documentation.
• Reduced repair turnaround time by 25% through the implementation of a streamlined diagnostic and repair workflow.
• Achieved a 90% first-time fix rate by carefully analyzing root causes and implementing lasting solutions.
• Decreased warranty claims by 15% through proactive maintenance and thorough quality control checks.
• Reduced replacement costs by 10% through accurate diagnostics and targeted repairs. Optimized parts utilization.

Awards and Certifications

Google IT Support Professional, Google Career Certificates, Tennessee, USA. 2023

Top Technician, Flex LTD, Memphis, TN, 2018, 2019.
Hour Per Unit (HPU) recognition, Flex LTD, Memphis, TN, 2018, 2019.


Computer | Customer service | Change Management | Detail-oriented | Leadership | Problem-solving | Decision-making |
Teamwork | Collaboration | Creativity | Bilingual | Spanish

Operating Systems: Windows (10,11, Server 2016/2022), macOS, Linux.

Networking & Security: TCP/IP, DNS, DHCP, Subnetting, VLANs, Firewall Management (Ubiquiti, pfSense, MiKroTik).

Systems Management & Optimization: Hardware Installation & Troubleshooting, IT Asset Inventory Management, Backup
& Recovery Operations, Network monitoring and optimization, Software Deployment & Patching, Active Directory
management, Hardware and software maintenance, Performance Monitoring & Optimization.

Cloud Technologies: SaaS Administration (G Suite, M365).

Help Desk & End-User Support: Ticketing Systems, Remote Support Tools, End-user training on security awareness, MSP


Computer Science | not Degree