Description
BUSINESS OPERATIONS AND PROJECT MANAGER
Multilingual Operations and Project Management Leader, with strong business acumen and a rich background in guiding multi-faceted business initiatives across diverse sectors. Focuses on harmonizing profit optimization with customer-centric innovation. Excels in fast-paced environments, adept at managing and motivating teams, fostering resilience and maintain high performance. With an agile mindset, known for cultivating collaborative environments and leveraging digital technologies to drive continuous improvement and secure a competitive advantage. Poised to contribute extensive expertise in identifying opportunities, digital transformation, and communication, emphasizing thought leadership and operational agility across global markets.
- End-to-End Project Management
- E-Commerce Strategy
- Supply Chain Optimization
- Resource Allocation
- Pricing Strategy Optimization
- Agile Adaptation & Integration
- Operational Agility
- Risk Mitigation
- Product Lifecycle Management
- Marketing Strategies Campaigns
- Vendor & Client Management
- Stakeholder Alignment
PROJECT MANAGEMENT PROFILE
Product Launches: 250+ Brands and Consumer Goods
Tech Projects Completed: 90+ Websites & Mobile Applications Development and Launch
Project Locations: United Kingdom, Portugal, South Africa, Australia, Japan, Indonesia, Singapore, Hong Kong
Direct Clients: Nordstrom, Saks Fifth Group, Walgreens, Kroger, Air Asia, Mirage/MGM Hotels & Casinos, Marriott Hotels, EyeMed Vision Benefits, A&E Media, Fashion TV, QVC, Home Shopping Network
Experience
WORK EXPERIENCE
National Operations Manager, eCom Products Group (EPG), Ontario, CA March 2018 – February 2020
Steered digital marketing efforts, e-commerce, and key account management for overseas brands. Drove global expansion, managed operations, sales, and distribution operations, optimizing cross-border efficiency.
• Coordinated global operations, importing raw materials from Argentina into Indonesia for manufacturing and exporting finished goods to America, resulting in a 20% reduction in importation lead times and a 15% increase in cost savings.
• Facilitated cross-functional teams to standardized data analysis utilization and provide structure, culminating in a 35% decline in expenses.
• Partnership with Customs agents to perform audits and enforce corrective measures, guaranteeing adherence to international trade compliance, reducing non-compliance occurrences by 90%.
• Administered root cause analysis to diversifying suppliers and implementing inventory optimization strategies, decreasing freight lead time by 18%.
Operations Director, Marketing Pro, Los Angeles, CA and Indonesia August 2011 – March 2018
Analyzed the viability of business ideas to guide clients in launching startups or restructuring existing operations. Assessed strategic approaches, repositioned branding, enhanced sales efforts, and led the development and
execution of comprehensive marketing strategies, ensuring robust business growth and brand development from conception.
• Originated a risk management framework in resource planning process design, leading to a 40% reduction in packaging supply chain disruption incidents.
• Optimized automation in business processes within order processing and invoicing, reducing 20% in processing time.
• Streamlined vendor selection and onboarding procedures within the supply chain process, resulting in a 25% reduction in onboarding time and a 15% increase in vendor satisfaction ratings.
• Effectively negotiated contract prices, reducing global procurement expenses by an average of 10% for clients.
V.P. Sales / Marketing & Merchandising, Touchsport Footwear, Carson, CA, January 2010 – June 2011
Modernized and repositioned a footwear company for distribution across mass markets, drugstores, and grocery chains. Pioneering seasonal promotional programs increasing companywide profit margins by 14% year over year.
• Directed annual business planning efforts, establishing targets for budgets, sales, and pricing, resulting in price stability within a 2% variance.
• Revitalized key accounts through a monthly region-specific roll-out program, increasing sales revenue and profitability by 25%.
• Mitigated product returns by 35% by employing troubleshooting techniques to address customer complaints and conducting comprehensive system testing backed by real-time monitoring.
• Provided direction for sales and marketing team in developing seasonal advertising and merchandising concepts, increasing foot traffic, and securing 70% more appointments at tradeshows.
Marketing Director, Steam Roller Productions, Los Angeles, CA 2008 - 2010
Co-Principal, Mangos International Footwear, Manhattan Beach, CA 2001 - 2008
Skills
Tools: MS Office Suite: Excel, Word, PowerPoint, MS Project, SharePoint, Microsoft Teams, Slack, Asana, Monday, Trello, GenAI - ChatGPT, LLMs, Notion
Microsoft AI Course Completion: “Build Your Generative AI Productivity Skills, Career Essentials in GenAI”
Marketing: HubSpot, SAP, Google Ads, Facebook Ads, SEO/SEM tools-MailChimp, Hootsuite, WordPress, Content Creation AI, Data Visualization AI
E-Com: Shopify, WooCommerce, Magento, QuickBooks, SaaS Inventory Management/Warehouse Management
Accounting: Profit & Loss (P&L), Income Statements, Balance Sheets, AR/AP, Financial, Cost & Managerial Accounting
Languages: English (Native), Vietnamese (Fluent), Indonesian (Conversational)