firstname.lastname@example.org - www.linkedin.com/in/hicham-fathi - U.S Citizen
Post-Bachelor in Petroleum Engineering and experienced IT Senior Analyst with effective communication and problem-solving skills seeking a full-time opportunity related to engineering disciplines.
Sysco Corporate, Senior Service Desk Analyst-Houston, Texas February 2015 – Present
Addressing and resolving basic incidents and requests in Remedy and ServiceNow.
Developing processes and procedures particularly in a Service Level Agreement driven environment to ensure timely resolution of issues with highest impact on clients in the U.S, Canada, UK, France, Spain, Portugal and the Bahamas.
Participating in database migration, on demand cloud replatforming and all weekly maintenance managed by IT department and other support groups such as Infosys, AWS, AT&T, Genpact, IBM, Microsoft Azure and DBA Oracle.
Basics in Programming: C++, JAVA, Python and MATLAB.
Design: Basics in Inventor and AutoCAD.
Software: Harmony Enterprise 2020, IBM AS400 and Microsoft Office Suite.
Certificates: IHS Markit Harmony – Harmony Forecast & Harmony Reservoir.
Languages: Fluent in English, French and Arabic.
ENGINEERING TRAINING & PROJECTS
Carbon Footprint Reduction Project: Participated in an Energy & Sustainability group project to reduce Carbon footprint by monitoring daily activities for 12 weeks. Executed new creative ideas to lower carbon dioxide and other greenhouse gas emissions. 32,400 Lbs of reduced CO2 and proposed new technology implementation across University of Houston campus.
Mindstorms EV3 Robotics: Programmed and designed robots performing autonomously at Cyfair College Robotics Competition by applying programming functions and complexity measures to meet creativity and originality requirements set by the Engineering department.
Training and Workshops: Basic Well Control Workshop by Cudd Well Control School, Python Workshop conducted by Hewlett-Packard Enterprise Data Science Institute.
American Association of Drilling Engineers - AADE University of Houston Chapter Fall 2020
Technology Chair, Officer
Society of Petrophysicists and Well Log Analysts - SPWLA University of Houston Chapter Fall 2020
Training Coordinator, Officer
Society of Petroleum Engineers – SPE University of Houston Chapter – Member Fall 2016
• Basics in Programming: C++, JAVA, Python and MATLAB.
• Design: Basics in Inventor and AutoCAD.
• Software: Harmony Enterprise 2020, IBM AS400 and Microsoft Office Suite.
• Certificates: IHS Markit Harmony – Harmony Forecast & Harmony Reservoir.
• Languages: Fluent in English, French and Arabic.
Bachelor of Science, Petroleum Engineering Expected May 2021
University of Houston, Cullen College of Engineering - Houston, TX
GPA: Cumulative: 3.36
Associate in Science, Lone Star College, Houston TX Awarded December 2014
Bachelor of Science, Economics and Management Awarded May 2009
Hassan 2nd University, Casablanca-Morocco
Courses: Microeconomics, Macroeconomics, Financial Management, Business Management, Marketing, Finance and International Economics.